About The Role

Join UVeye, a cutting-edge automotive technology company, as a Technical Customer Support Engineer Tier 3. In this role, you will serve as the highest level of technical escalation for complex software, infrastructure, and system integration issues impacting UVeye's inspection platforms. You will work closely with Engineering, DevOps, and R&D teams to drive scalable, long-term solutions. This position is based in Teaneck, NJ, and offers a range of benefits including a private gym, spacious workspace, rooftop access, and a dog-friendly environment.

Serve as the final escalation point for Tier 2 Support Engineers, Field Service Engineers (FSEs), and Customer Success Managers (CSMs), resolving the most complex and critical system incidents.
Perform advanced root-cause analysis (RCA) on intricate hardware/software interoperability issues, diagnosing problems across Linux operating systems, containerized environments (Docker/Kubernetes), and cloud platforms (AWS/GCP).
Work directly with Product, R&D, and DevOps teams to replicate persistent bugs, test software patches, and provide vital feedback on system stability and architecture.
Strong understanding of advanced networking concepts (TCP/IP, HTTP, DNS, DHCP, routing, firewalls, and load balancers)
Operational understanding/experience with major cloud platforms (AWS, Azure, or GCP)
Extensive experience managing, deploying, and troubleshooting applications using Docker and Kubernetes
Strong analytical problem-solving skills, ability to remain calm under pressure, and a team-oriented, customer-first mindset
Proficiency in scripting languages (Bash, Python) for system automation and log analysis
Deep, hands-on proficiency with Linux environments and advanced command-line troubleshooting
3+ years of experience in advanced Technical Support (Tier 3), Systems Engineering, DevOps, or Site Reliability Engineering (SRE), ideally within a SaaS, IoT, or hardware/software integrated environment
High comfort level operating within ticketing and CRM systems like Jira Service Management, Github and Salesforce
Experience with deployment and Infrastructure as Code (IaC) tools such as Jenkins and Helm
Experience in a startup environment
Background in machine vision, or AI-driven SaaS platforms
Experience supporting multi-functional Revenue organizations
Background working within SaaS, Automotive Technology, or Enterprise Hardware + Software environments
Familiarity with CRM and enablement platforms (Salesforce, LMS, knowledge systems)
Ability to translate technical product capabilities into business and operational outcomes
A builder mindset with comfort operating in high-growth environments

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