Technical Customer Support Engineer (Tier 2, West Coast, Second Shift)

Join UVeye, a cutting-edge technology company specializing in automated vehicle inspection systems. As a Technical Customer Support Engineer (Tier 2), you will play a crucial role in ensuring the stability and reliability of our products while providing exceptional customer support. This position requires a strong technical background, excellent troubleshooting skills, and a customer-first mindset. You will work on the second shift, from 2:00 pm to 10:00 pm PST, and may involve on-site or field-based activities.

• Assister à l'installation, à la configuration et à l'étalonnage des produits UVeye pour les clients.
• Fournir un support technique en temps réel aux ingénieurs de service sur le terrain et aux techniciens de support sur le terrain.
• Surveiller, maintenir et mettre à jour les systèmes pour garantir la fonctionnalité continue du produit.
• Hands-on experience with hardware setup, installation, and calibration
• Proficiency with Linux, Docker, and Kubernetes
• Comfortable using tools like Zendesk, JIRA, and Confluence
• Experience with cloud platforms like AWS, Azure, or GCP
• Familiarity with networking equipment (switches, routers, firewalls, load balancers)
• Bachelor’s degree in Computer Science or a related field
• Strong troubleshooting skills across hardware and software domains
• 3+ years of experience in Tier II support, systems administration, or QA engineering
• Ability and willingness to work on second shift - hours 2:00 pm - 10:00 pm PST
• Team-oriented with a customer-first mindset
• Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
• Able to work independently and manage multiple priorities under pressure
• Experience working in startup environments
• Experience with deployment and automation tools such as Terraform and Helm
• Proficiency in scripting (Bash, Python)
• The role may also require travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate