Senior Product Manager (Voice)

Join ASAPP as a Senior Product Manager (Voice) and take ownership of our voice technology stack. You will set and execute the strategy for the voice product surface, manage commercial relationships with voice technology vendors, and oversee telephony integrations. You will work directly with engineering leads and be the voice of the product in conversations with customers, account teams, and executive stakeholders. This is a high-impact role that requires technical depth, a growth mindset, and a focus on outcomes.

• Own ASAPP’s voice technology stack end to end, from the moment a call reaches our platform through the agentic experience and back to the caller.
• Set and execute the strategy for the voice product surface, including the voice pipeline (ASR, TTS, streaming) and commercial relationships with voice technology vendors.
• Manage the commercial relationships with third-party voice technology providers and partners, including build-versus-buy decisions as the vendor landscape shifts.
• Real-Time Feedback: You give and receive feedback continuously. You do not save it for quarterly reviews. When something is wrong, you say so directly and constructively
• Telephony fluency: Familiarity with telephony and contact-center infrastructure such as SIP, call transfers, Amazon Connect, Genesys, Twilio, or similar platforms
• Technical depth: Enough to engage credibly with engineers on voice system design and architecture — you are hands-on and comfortable producing working prototypes
• High-Velocity Outcomes: You measure yourself by outcomes, not output. You distinguish between shipping a feature and moving a metric. You can answer “what changed for the customer?” for everything on your roadmap
• Extreme Ownership: You take responsibility to deliver. You do not wait to be asked — you identify the gap and close it. You are the PM; the outcome is yours
• Growth & Abundance Mindset: You approach new domains with curiosity and learn fast. You see collaboration as additive, not competitive. When a bet does not work, you extract the signal and move on
• Effective Communication, Collaboration, and Trust: You influence without authority across engineering, design, sales, and customer success. You overcommunicate to keep stakeholders aligned. You know when to drive consensus and when to make a call
• Comfortable operating in ambiguity and driving to clarity — you can structure an undefined problem before engineering has to
• Voice stack fluency: Strong understanding of ASR, TTS, speech-to-speech, streaming, latency, endpointing, barge-in, turn-taking, and noise handling
• We evaluate candidates against a set of principles. These are not interview talking points — they describe how PMs are expected to operate here every day
• Demonstrated ability to own a complex, multi-surface product area with minimal oversight
• 5+ years of product management experience in voice technologies, enterprise B2B SaaS, and native AI platforms
• Track record of shipping: you have owned features from discovery through delivery, including the parts that are not exciting
• Experience working directly with enterprise customers and delivery teams to translate pain into a prioritized roadmap
• Direct experience shipping production voice AI or real-time conversational products
• Experience with voice or telephony products, CCaaS platforms, defining voice-specific evaluations across task completion, latency, transcription accuracy, interruptions, and conversational quality
• Strong technical product judgment, especially around quality, latency, reliability, cost, and build-versus-buy tradeoffs
• Enterprise product experience, including integrations, security, compliance, human handoffs, and production observability
• Prior experience in a startup or fast-scaling environment where the role definition evolved as the company did