Engagement Manager

Join Handshake AI as an Engagement Manager, where you will be responsible for managing critical customer relationships, driving strategic implementations, and ensuring successful outcomes for a portfolio of high-impact accounts. You will work closely with sales, operations, product, and engineering teams to deliver exceptional results and maintain strong executive-level relationships.

• Gérer les relations avec les clients stratégiques, de la définition du périmètre aux déploiements en production.
• Diriger l'ensemble du cycle d'engagement, y compris l'intégration, la livraison, les revues trimestrielles, les expansions et les renouvellements.
• Collaborer avec les équipes de vente pour identifier et conclure des opportunités de vente incitative et de vente croisée.
• Can make high judgment decisions with incomplete information and move fast without perfect data
• Proven track record leading complex, multi stakeholder implementations and driving measurable business outcomes for demanding enterprise customers
• 4+ years at a top tier management consulting firm (for example McKinsey, BCG, Bain, or equivalent) and/or a mix of that background plus startup operating experience in high intensity environments
• Want to own a book of business and are comfortable being directly accountable for customer outcomes and revenue
• 6+ years in customer facing, high ownership roles (engagement management, management consulting, customer success, strategy and operations, or similar) with AI, data, or complex operational products
• Experience working directly with senior stakeholders (VP or C level) and navigating complex, political organizations while still getting to an answer fast
• Enjoy switching between executive level relationship management and detailed project and data reviews
• This role works well for people who:
• Are comfortable working directly with senior leaders at Handshake and demanding VP and C level customers