Enterprise Customer Success Manager

Join Handshake, a leading career network for students and recent graduates. As an Enterprise Customer Success Manager, you will be a strategic partner for our employer partners, helping them achieve their hiring goals and drive adoption of the Handshake product. You will establish and nurture relationships with senior stakeholders, align on business objectives, and set up key workflows and processes based on the unique needs of each employer.

• Establish and nurture relationships with senior stakeholders, align on employers' business objectives, and set up key workflows based on their unique needs.
• Leverage data to inform decision-making and refine early talent recruiting ROI strategies, working closely with cross-functional partners.
• Provide expert consultation and training to employer partners on early talent, Handshake best practices, and workflows.
• The ideal candidate has a proven track record of quickly building relationships and trust, effortlessly pivoting from strategic to tactical, and being a project management powerhouse
• Develop relationships with senior stakeholders of our customers and deeply understand each customerʼs business goals, objectives and needs
• Leverage data to inform decision-making and refine early talent recruiting ROI strategies
• Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc
• Establish strong relationships with external stakeholders and translate business needs into Handshake solutions
• Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows
• Has a minimum of 4-6 years of experience in Customer Success, Strategic Consulting, or Account Management within a high growth B2B SaaS, AI, or tech company
• Has a high level of comfort facilitating meetings and delivering product training(s) with external customers
• Has a high degree of technical aptitude
• Has a high degree of collaborative spirit
• Provides process improvement solutions to create team efficiencies