Relationship Manager (Scaled)

Join Handshake, a leading career network for students and recent graduates. As a Relationship Manager on our Education Success Team, you will be responsible for ensuring the success and retention of our education partners. You will create and implement strategies for driving engagement, manage core relationships, and ensure high renewal rates. You will also assist with operations and marketing initiatives. This role offers a comprehensive benefits package, including health insurance, mental health support, 401k match, equity, and flexible time off.

• Establish and maintain strong relationships with education partners, ensuring their success and satisfaction with the Handshake product.
• Develop and implement scalable strategies for driving engagement and product adoption among education partners, including webinars, email nurture, and product hooks.
• Collaborate with cross-functional teams to address customer needs, drive renewals and expansions, and deliver a world-class customer experience.
• Able to strategize independently
• Able to drive customer onboarding, implementation and consultation
• Ability to think critically and empathetically about the customer’s needs
• High degree of technical aptitude
• Proven experience with SaaS and ability to quickly learn tech stack
• Extremely detail-oriented and diligent
• Add value to a team environment by demonstrating enthusiasm and a collaborative spirit
• Highly curious with “discovery” mindset
• Experience working with a large book of business and implementing scalable solutions to support accounts
• Able to think critically about the customer’s needs
• Able to leverage business acumen to guide prioritization
• Adaptable to evolving business needs and willingness to contribute to process improvement
• Able to receive feedback maturely and iterate quickly to continuously improve
• Able to provide ideas for improving internal team structure
• Ability to internalize changing messaging and rapidly incorporate into customer conversations
• Analytical, methodical approach to identifying challenges and measuring impact
• 2+ years of Customer Success experience
• Experience building relationships with customers and navigating complex or difficult conversations
• Ability to prioritize workload while maintaining high attention to detail
• Highly intuitive and high EQ
• Highly articulate, polished, and professional communicator