Relationship Manager (Strategic)

Join Handshake, a leading career network for students and recent graduates. As a Relationship Manager on our Education Success team, you will own a portfolio of education partners, drive product adoption, and proactively manage account health to support renewals and long-term growth. You will act as both a strategic advisor and customer advocate, partnering closely with Support, Sales, Product, and Marketing to deliver a strong partner experience. This role requires 25%-35% travel and offers a comprehensive benefits package, including health insurance, mental health support, 401k match, equity, and flexible time off.

• Gérer un portefeuille de partenaires éducatifs pour favoriser la rétention, les renouvellements et les opportunités d'expansion.
• Établir des programmes d'engagement personnalisés, des formations et des points de contact pour augmenter l'adoption des produits et améliorer la santé des partenaires à grande échelle.
• Collaborer de manière transversale avec le support, les ventes, le produit et le marketing pour résoudre efficacement les besoins des partenaires et renforcer l'expérience client globale.
• Experience managing a strategic book of business and building tailored support strategies
• High attention to detail, strong project management skills, and the ability to work cross-functionally in a fast-moving environment
• Strong written and verbal communication skills with a polished, professional presence
• 2+ years of customer success, account management, or partner-facing experience
• Analytical mindset with the ability to use data and judgment to assess account health and prioritize action
• Proven ability to drive onboarding, adoption, retention, and renewal outcomes
• Strong SaaS product aptitude and ability to quickly learn complex systems
• Experience navigating complex customer relationships and handling nuanced conversations with confidence
• Experience supporting higher education, career services, or education-focused customers
• Experience creating customer-facing enablement content like trainings, webinars, or scaled programs
• Familiarity with the Handshake platform