Senior Engagement Manager

Join Handshake AI as a Senior Engagement Manager, where you will own full, end-to-end relationships with our largest frontier AI lab customers. You will act as a thought partner, translating ambiguous problems into clear direction, and making fast, high-judgment tradeoffs under pressure. You will also partner with Sales to identify and close expansion opportunities, and define and report on success metrics. Enjoy comprehensive benefits, including health insurance, mental health support, 401k match, equity, and flexible time off.

• Assumer la responsabilité de l'ensemble des relations avec un portefeuille de comptes clients stratégiques, en agissant en tant que partenaire de réflexion pour résoudre des problèmes complexes.
• Traduire les objectifs clients en exigences claires et travailler en étroite collaboration avec les équipes de projet pour assurer la mise en œuvre de la stratégie.
• Identifier et aider à conclure des opportunités d'expansion, en augmentant la valeur du compte et en approfondissant le rôle de l'entreprise dans le développement des modèles.
• A track record leading complex, multi-stakeholder engagements to measurable outcomes for demanding enterprise customers
• Experience working directly with VP- and C-level stakeholders, and navigating complex, political organizations while still getting to an answer fast
• Comfort making high-judgment decisions with incomplete information, and shifting fluidly between executive relationship management and detailed data review
• Meaningful time at a top-tier consulting firm (McKinsey, BCG, Bain, or equivalent), or an equivalent mix of consulting, elite institutional leadership, and high-intensity startup or operating experience
• Strong instincts for when to push back on a client ask versus when to flex, with the communication skill to do either without damaging trust
• 8+ years in high-ownership, customer-facing or high-stakes leadership roles — engagement management, management consulting, strategy & ops, elite military leadership, or founder/operating roles — ideally with exposure to AI, data, or complex operational products
• Genuine, demonstrated curiosity about AI — excited to learn from frontier researchers and build deep technical fluency in the space, not just drawn to the opportunity
• Genuine energy for high-intensity, fast-changing environments, including periods that call for significant time investment — this isn't a fixed-hours, narrow-scope role
• Currently in an external, customer-facing role, or have held one within the last two years
• Technical or STEM background (engineering, computer science, or related) alongside your customer-facing experience
• Prior experience in AI, data, or frontier model development
• Experience negotiating with sophisticated, technical buyers across multiple vendors
• Investment banking, private equity, or GM/BizOps background with strong analytical range