Senior UX Researcher (Handshake Al)

Join Handshake Al, a rapidly growing company focused on building innovative human data products. As a Senior UX Researcher, you will lead end-to-end UX research, track user sentiment, and deliver actionable insights that directly impact product improvements. You will work closely with cross-functional stakeholders and champion evidence-based, user-centered practices across the organization. Enjoy a comprehensive benefits package, including health insurance, mental health support, 401k match, equity, and flexible time off.

• Lead end-to-end UX research that powers Handshake Al's human data products, including expert onboarding, annotation workflows, evaluation tools, and internal operations systems.
• Track and measure user sentiment, usability, and efficiency across systems to drive continuous improvement, and deliver rapid, actionable insights that improve fellow experience, product quality, and operational performance.
• Build deep partnerships with cross-functional stakeholders to align research with strategic goals, and champion evidence-based, user-centered practices across product, engineering, design, and operations.
• Ability to synthesize qualitative and quantitative inputs, including product analytics, to tell a compelling user story
• Highly collaborative, with a history of effective cross-functional work across product, design, engineering, operations, marketing, and leadership
• Experience informing content strategy, design, and workflows through research
• Proven ability to deliver fast, high impact insights that accelerate product development and drive measurable impact
• Experience embedding user-centered practices in fast-moving, iterative environments
• Track record of influencing product direction by grounding teams in user needs, pain points, and research-backed opportunities
• Demonstrated experience leading UX research for complex, high-impact platforms—ideally across both consumer-facing and internal operations tools
• Deep understanding of usability and design principles, and how UX research directly improves system clarity and efficiency
• Experience conducting research that directly improves overall services delivered to external users and operational workflows
• Experience using lean research methods—delivering insights in days, not weeks
• Strong understanding of Al systems, LLM development workflows, and the role of human-in-the-loop data in model training and evaluation