About The Role

Join Handshake as a Technical Program Manager (Central Operations) and play a key role in driving the execution of operational programs across various central ops functions. This hands-on position requires strong program management skills, technical fluency, and data-driven decision making. You will work closely with partners in Legal, Finance, Product, Engineering, Analytics, and Delivery to translate business and operational needs into clear requirements, execution plans, and measurable outcomes.

Driving the execution of operational programs across key central ops functions, including Trust & Safety, Pay Operations, Allocation, and Contractor Management.
Designing, improving, and scaling operational processes through strong program management, technical fluency, and data-driven decision making.
Working closely with partners in Legal, Finance, Product, Engineering, Analytics, and Delivery to translate business and operational needs into clear requirements, execution plans, and measurable outcomes.
Strong written and verbal communication skills, especially in documenting requirements and communicating status, risks, and tradeoffs
Comfort working “in the weeds” of operational workflows and translating messy real-world processes into structured plans
2-4 years of experience
Experience in technical program management, operations, or a similar IC role supporting cross-functional initiatives
Proven ability to manage multiple programs or workstreams simultaneously with strong attention to detail
Strong SQL and data analysis skills; ability to independently investigate operational data and surface actionable insights
A bias toward execution and continuous improvement
Ability to influence cross-functional partners and drive progress without formal authority

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