Renewals Manager

Join Darktrace, a leading cybersecurity company, as a Renewals Manager. In this role, you will manage the renewal process for a portfolio of named accounts, drive customer retention and expansion, and collaborate with the Customer Success and Sales teams. You will also mentor junior team members and have access to various benefits, including paid holidays, a pension scheme, private medical insurance, and more.

• Gérer le processus de renouvellement pour un portefeuille de clients nommés, en veillant à ce que les renouvellements soient effectués dans les délais et en identifiant les opportunités de vente incitative.
• Collaborer avec l'équipe de réussite client pour comprendre les renouvellements à venir et évaluer les risques, en développant des plans d'atténuation pour les affaires incertaines et à risque.
• Identifier, cultiver et négocier des opportunités de vente incitative et de vente croisée en alignant notre gamme de produits sur les cas d'utilisation et les besoins évolutifs des clients.
• Capability to make decisions proactively and independently within appropriate boundaries
• Strong time management skills, self-motivation, and the ability to work effectively as part of a team
• 2-3 years of work experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting
• Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical
• Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts
• Ability to solve problems and adapt to changing circumstances