About The Role

Join our team as a Technical Success Manager (Enterprise Accounts) and play a crucial role in helping customers achieve lasting value from our cybersecurity technology. In this customer-facing role, you will partner with security, IT, and technical stakeholders to drive meaningful adoption of our platform, reduce risk, and achieve measurable outcomes. You will work closely with various internal teams and build trusted relationships with customer security and IT teams. Your success will be measured by customer health, engagement, and readiness for renewal and expansion.

Establishing and nurturing trusted relationships with customer security and IT teams to understand their priorities and success outcomes.
Creating practical technical success plans that help customers adopt the platform, reduce risk, and realize measurable value.
Identifying high-value use cases that make the platform part of everyday security operations and guiding customers through the transition from deployment to active use.
You have 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar
You are confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives
You know how to drive adoption, retention, technical value realisation, and customer health improvement
Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable
Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous
You understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments
You can translate complex technical concepts into clear, practical guidance for customers and internal teams
You bring strong communication, presentation, stakeholder management, and cross-functional collaboration skills

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