Strategy & Operations (Healthcare, Patient Operations)

Join our Patient Operations team as a Senior Associate, Strategy & Operations. In this high-ownership, cross-functional role, you will work closely with the VP of Patient Operations and partner with various teams to identify and solve operational bottlenecks that prevent patients from accessing care. You will conduct quality assurance reviews, design and run manual pilots, develop reports and analyses, and roll out proven workflows to frontline teams. This role is ideal for someone with experience in healthcare, health-tech, clinical operations, or patient-facing environments.

• Assumer la responsabilité de l'initiative des opérations patient, de la définition du problème à l'exécution, à la mesure et à l'itération.
• Identifier les goulets d'étranglement opérationnels qui empêchent les patients de réserver, de compléter ou de recevoir des soins.
• Concevoir et exécuter des pilotes manuels pour améliorer le taux de complétion des rendez-vous, la réengagement des patients, les flux de travail de planification.
• This role is ideal for someone with experience in consulting, banking, business operations, strategy and operations, or health-tech operations who wants to own meaningful patient operations problems in a fast-growing startup
• You should be energized by ambiguity, motivated by patient impact, and comfortable operating without a fully defined playbook
• Worked in a healthcare, health-tech, clinical operations, payer/provider, digital health, or patient-facing operating environment
• Balanced multiple projects at once while maintaining ownership of execution details
• Operated effectively with shifting priorities, incomplete information, and imperfect processes
• Spent 2–5 years in consulting, banking, business operations, strategy and operations, healthcare operations, health-tech operations, or a similar analytical and execution-oriented role. Pre-IPO health-tech experience strongly preferred
• Used data to diagnose operational issues, prioritize opportunities, and measure whether an initiative worked
• Built clear analyses, project plans, business cases, operating docs, or decision memos
• Owned ambiguous problems end to end, translating broad goals into structured plans and measurable outcomes
• Worked cross-functionally with teams such as Product, Engineering, Operations, Clinical, Finance, or frontline teams
• Used AI tools to move faster, improve analysis, summarize information, automate workflows, or create operational leverage
• Pulled, manipulated, or analyzed your own data using tools such as SQL, Excel, Google Sheets, BI tools, or AI-assisted workflows
• Worked in a startup, high-growth company, or similarly fast-moving environment
• Communicated clearly with both senior leaders and frontline operators
• You have experience in patient operations, clinical operations, care delivery, payer operations, provider operations, care navigation, scheduling, utilization, quality, or other healthcare workflows
• You have a consulting or banking background and have since worked in a startup or operating role
• You have experience in business operations or strategy and operations at a high-growth health-tech company
• You’ve worked at a pre-IPO or high-growth startup, particularly between Series A and Series D
• You have experience with marketplace-style operations, scheduling, dispatch, utilization, capacity planning, or 1099 / contractor workforce coordination
• You’ve worked with regulated healthcare data, patient workflows, clinical protocols, or PHI-aware operating environments
• You are comfortable going deep into the details of a workflow rather than staying only at the strategic level
• You have a track record of taking on more scope over time and can point to specific examples where feedback changed how you worked
• You naturally pull people together, clarify ownership, and move quickly rather than perfecting an idea alone before sharing it
• You use data to focus the team on what matters most, but you also understand what is happening on the ground
• You care deeply about the patient experience and understand that operational details directly affect whether people receive care
• You are equally comfortable building a model, writing a memo, running a pilot, and jumping into the workflow yourself
• You do not stop at identifying the issue; you help fix it
• You move quickly, learn from imperfect information, and iterate based on results
• You build trust with clinical, operational, product, engineering, and frontline teams
• You know when to solve something manually first and when it is ready to become a system
• You turn ambiguous healthcare operations problems into structured plans and measurable outcomes