Enterprise Saas Implementation Specialist

Join H1's Product team as an Implementation Project Manager (Business Analyst). In this role, you will own the requirements process for enterprise client implementations, serve as the day-to-day point of contact for two of H1's largest enterprise clients, and coordinate delivery across internal engineering, design, and data teams. You will also document client-specific implementation needs, run ad hoc analyses, and partner with internal teams to identify and address operational inefficiencies. This is an execution-first role with a clear growth path into broader product ownership.

• Own the requirements process for enterprise client implementations from intake through sign-off, writing clear, complete specifications.
• Serve as the day-to-day point of contact for H1's two largest enterprise clients, running weekly syncs, setting agendas, managing scope, and communicating status.
• Coordinate delivery across internal engineering, design, and data teams on client-specific builds, including landing pages and front-end data display components.
• You are an executor first. You can take a messy client ask, turn it into a clean requirements document, and get engineering moving — without losing the client relationship in the process. You are organized, self-directed, and comfortable owning delivery against hard commitments
• You are not looking for a strategy seat right now; you want to own your work end to end and get very good at it
• Front-end literate: comfortable reviewing landing pages and UI components against specs — you do not need to code, but you know when something does not match the brief
• Self-directed and organized: able to manage multiple workstreams and keep stakeholders current without close oversight
• Growth-oriented: motivated by getting very good at execution now, with genuine interest in expanding into product strategy over time
• A collaborator: works fluidly with engineering, design, data, and commercial teams — comfortable being the connective tissue between client and internal delivery
• A precise writer: able to produce requirements documentation that engineers can execute without clarification, and that clients can review and approve without confusion
• Client-facing and comfortable: experienced managing enterprise client relationships and running delivery against hard commitments — not just internal stakeholders
• Enterprise client management: Demonstrated experience owning client relationships and delivery against commitments — including scope management and status communication
• Implementation or BA experience: 2+ years as a business analyst, implementation PM, technical PM, or project manager on software or data products
• Organization and autonomy: Able to manage multiple workstreams without close oversight; experience with Jira, Linear, or equivalent project tracking tools
• Requirements documentation: Proven ability to write requirements that engineers can work from — PRDs, BRDs, user stories, or equivalent
• Front-end delivery coordination: Comfortable reviewing front-end deliverables against specs; basic HTML/CSS literacy or prior work alongside front-end engineers a plus