Senior Technical Implementation Manager

Join H1, a leading healthcare data and SaaS platform company, as a Senior Technical Implementation Manager. In this role, you will lead enterprise software implementations and technical solution delivery for healthcare and life sciences customers. You will work closely with internal teams and serve as a trusted technical partner to customers. The position offers flexible work hours, commuter benefits, stock options, and unlimited PTO.

• Lead enterprise software implementations and technical solution delivery for healthcare and life sciences customers, from discovery and requirements gathering through deployment and post-launch support.
• Serve as the primary technical point of contact for enterprise customers throughout implementation engagements, gathering and translating business and technical requirements into scalable platform and workflow solutions.
• Coordinate enterprise data delivery workflows, structured data feeds, and client-specific transformation requirements, while troubleshooting technical, integration, and production issues.
• You are a highly collaborative and technically minded implementation professional who thrives in fast-paced, client-facing environments. You are comfortable navigating complex enterprise implementations, managing multiple stakeholders, and translating technical concepts into clear business outcomes
• You are equally comfortable speaking with executive stakeholders, troubleshooting technical integrations, and coordinating cross-functional delivery efforts. You take ownership, operate with urgency, and proactively solve problems with minimal oversight in an ambiguous fast paced environment
• Ability to manage multiple high-priority projects simultaneously in fast-paced environments
• Strong analytical, troubleshooting, and problem-solving skills
• Understanding of enterprise data architecture and integration workflows such as data feeds, analytics platforms, or complex data delivery workflows
• 5+ years of experience in technical implementation, solutions engineering, enterprise SaaS delivery, or CRM implementation roles
• Strong experience supporting Salesforce platforms (LSC preferred) and regulated enterprise SaaS application environments
• Excellent written and verbal communication skills
• Familiarity with technologies such as AWS, Snowflake, Databricks, APIs, and SFTP/FTPS
• Experience within life sciences, healthcare, or healthcare technology environments supporting Salesforce Life Sciences Cloud implementations preferred
• Familiarity with Agile delivery methodologies
• Experience managing enterprise client relationships and complex implementation projects