Product Designer (AI Agents)

Join Assembled, a leading AI support platform, as a Product Designer. In this role, you will own the end-to-end experience of our AI support products, working directly with customers, engineers, and company leadership. You will shape new product areas, define interaction patterns for AI-backed support, lead customer-centered discovery, prototype quickly, and raise the craft bar. This is an onsite role based in our San Francisco office, five days a week.

• Concevoir des expériences d'agent AI en libre-service qui permettent aux équipes de support et d'opérations de configurer, déployer, surveiller et améliorer les agents AI.
• Participer à la définition des modèles d'interaction pour le support alimenté par l'IA, en concevant des primitives durables pour la construction, l'observation, l'évaluation et l'amélioration des agents.
• Diriger la découverte centrée sur le client, en passant du temps avec les équipes de support pour comprendre leur fonctionnement et traduire cela en décisions produit.
• 3+ years designing and shipping production B2B software. You're drawn to complex domains and can distill messy input from many people into clean, useful primitives, trading off simplicity and flexibility well
• You’re a strong communicator. You communicate clearly in writing and conversation, and can bring customers, engineers, and teammates along with your thinking
• You can turn ambiguity into shipped product. You’re comfortable starting with an unclear problem, finding the signal, framing the tradeoffs, and driving toward a high-quality launch
• You've designed products for non-technical operators and know how to make powerful systems approachable without sacrificing flexibility
• Customer-driven. You love talking to users, you keep projects anchored to real needs, and you help others stay anchored too
• You’re strong at systems and interaction design. You can design reusable patterns, think in primitives, and balance simplicity with flexibility as a product grows
• AI fluency in practice. You're already using AI tools (Cursor, Claude, and whatever comes next) in your design workflow and have an informed view of what AI can and can't do today
• Prior experience designing AI, agent, or conversational products. You've worked on products that involve AI-driven workflows, agent experiences, or human-AI interaction, and have developed intuition for designing around trust, transparency, and control
• We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply
• You get into the code. You've used coding agents to build, prototype, or ship product experiences yourself, and you're eager to take advantage of tools that let designers own more of the path from idea to reality