Software Engineer (Forecasting & Scheduling)

Join Assembled, a fast-growing startup revolutionizing the way companies manage their customer support operations. As a Software Engineer specializing in Forecasting & Scheduling, you will develop forecasting interfaces, data pipelines, and inference servers to predict support contact volume and optimize agent scheduling. You will also enhance machine learning efficiency and operations to support rapid model deployment and iteration. Enjoy competitive compensation, comprehensive insurance, employment sponsorship opportunities, wellness and development stipends, flexible work arrangements, and office perks.

• Developing forecasting interfaces, data pipelines, and inference servers to predict support contact volume.
• Designing and implementing interfaces to collect and store team preferences and customer business constraints, enabling the creation of optimal schedules for teams of thousands of support agents.
• Enhancing machine learning efficiency and operations to support rapid model deployment and iteration.
• Passion for performance: A strong commitment to advancing both statistical and runtime performance, ensuring reliable and efficient forecasting and scheduling
• Familiarity with ML packages and software: Experience using Python libraries like pandas, SciPy, and seaborn for statistical or predictive work
• Background in ML or algorithmic teams: Previous experience working on a machine learning or algorithmic team
• We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply