Customer Success Specialist (NORAM/LATAM)

Join Freightos, a leading digital freight platform, as a Customer Success Specialist for the NORAM/LATAM region. In this role, you will be responsible for maximizing user adoption and platform value for enterprise accounts, monitoring account health, identifying expansion opportunities, and providing post-onboarding training. You will also act as the primary customer point of contact for complex technical issues and coordinate cross-functionally with various teams. This is a full-time position with a focus on building a positive customer experience and driving user engagement.

• Assurer la gestion du cycle de vie post-mise en service des comptes régionaux désignés pour maximiser l'adoption des utilisateurs et la valeur de la plateforme.
• Surveiller proactivement la santé des comptes pour identifier les tendances d'utilisation faible, les points de friction et les risques de désabonnement.
• Identifier les opportunités d'expansion en aidant les clients à étendre l'utilisation de la plateforme à de nouveaux flux de travail et équipes internes.
• If you excel at turning technical escalations into seamless customer experiences, driving user engagement, and protecting revenue streams through deep product expertise, we want to hear from you
• Strong documentation and process mindset
• Strong communication, stakeholder management, and problem solving skills
• Experience working with customers across multiple time zones
• Strong experience working with B2B SaaS, logistics technology, freight forwarding, marketplaces, or supply chain solutions
• Experience managing enterprise, mid-market, or strategic customers
• Strong verbal and written English communication skills. Spanish is also a strong plus
• Comfortable creating structure in a fast moving environment where ownership is not always clearly defined
• 2+ years of experience in Customer Success, Customer Experience, Account Management, Solution Consulting, Implementation, or high impact customer facing role
• Strong understanding of the post-golive customer lifecycle, including adoption, enablement, customer health, retention, and value realization
• Ability to work cross-functionally with Sales, Account Management, Product and Operations
• Ability to identify churn risks, adoption gaps, and customer experience issues early
• Experience in freight forwarding, logistics, air freight, ocean freight, procurement, rate management, or digital freight platforms
• Experience with Salesforce, Zoho, Jira, Confluence, support tools, or knowledge base systems
• Ability to understand technical topics such as APIs, integrations, platform configurations, or customer workflows at a business level