IT Support Specialist

Join our team as an IT Support Specialist, where you'll provide exceptional technical support to our global team. You'll work closely with the IT support team to ensure everything runs smoothly in our Torre Glories office. Your role will involve troubleshooting hardware, operating systems, cloud productivity tools, user accounts, network connectivity, peripherals, and business applications. You'll also manage employee onboarding, offboarding, device provisioning, account lifecycle, and access management. If you're a natural team player who loves solving puzzles and helping others, this is the perfect opportunity for you!

• Provide onsite and remote IT support to employees across multiple global locations, troubleshooting hardware, operating systems, cloud productivity tools, user accounts, network connectivity, peripherals, and business applications.
• Manage employee onboarding, offboarding, device provisioning, account lifecycle, and access management, ensuring timely resolution, documentation, escalation, and excellent customer service.
• Support endpoint management, software deployment, patching, device compliance, and asset lifecycle management, and assist with office network support, meeting room technology, backup operations, and endpoint security.
• Self-motivated, organized, and able to manage priorities in a fast-paced global environment
• Strong troubleshooting skills across Windows, macOS, hardware, networking, cloud services, and SaaS applications
• 4+ years of experience in IT Support, Service Desk, or Desktop Support within a business environment
• Cisco CCNA, CompTIA A+, Network+, Security+, or equivalent certifications
• Basic scripting or automation experience using PowerShell, Bash, or similar tools
• Experience with enterprise networking, firewalls, VPNs, wireless infrastructure, and cloud backup solutions
• Excellent communication, and problem-solving skills
• Experience with endpoint management, identity and access management, device provisioning, and asset management
• Familiarity with IT security and compliance frameworks such as ISO 27001, SOC 2, or NIST
• Experience with MDM/UEM, RMM, EDR/XDR, and enterprise endpoint management solutions
• Experience supporting a global, hybrid, or multi-office organization
• Professional proficiency in English and Spanish
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) and endpoint security concepts
• Experience administering Google Workspace and/or Microsoft 365 environments
• Experience working with ticketing systems and following IT support best practices