Principal Account Partner

Join Tennr as a Principal Account Partner, where you will be responsible for ensuring that our most strategic customers achieve the value they signed up for. You will act as the product manager for the account, defining what value means for the customer, driving our teams to deliver on it, and demonstrating the results. This role is ideal for high-performing professionals with a background in healthcare consulting or operations who are passionate about fixing the broken healthcare administrative system.

• Assurer que les clients stratégiques de Tennr obtiennent la valeur qu'ils ont signée, en gérant l'ensemble du processus, de la définition de la valeur à la démonstration des résultats.
• Collaborer avec les équipes internes pour garantir la livraison des résultats, en surveillant les résultats par rapport à ce qui a été vendu et en effectuant des analyses de retour sur investissement.
• Développer la thèse d'expansion tout au long du parcours du client, construire le cas et le présenter à la direction du client, en étant responsable de la croissance du compte.
• Experience building polished, metrics-driven presentations and client-facing materials
• High ownership mindset and excitement to drive real customer outcomes in a fast-paced, cross-functional environment
• Systems thinker - you don't just solve the problem in front of you, you build the process so it doesn't happen again
• Experience owning enterprise-level relationships - you've navigated multi-stakeholder environments, presented to executive leadership, and driven outcomes that required organizational change
• Experience working inside or alongside complex provider organizations - you understand how health systems, clinical practices, and provider groups make decisions and measure success
• Exceptional written and verbal communication, with strong executive-level storytelling skills
• 5+ years of experience in healthcare consulting, healthcare operations, or a directly related enterprise customer-facing role in SaaS, AI-native software, or HealthTech
• Highly analytical and detail-oriented, with experience translating data into clear recommendations
• Willing to travel as needed