IT Support/Operations Engineer

IT Support/Operations Engineer - Join Baseten, a fast-growing company, as an IT Support/Operations Engineer. In this role, you will be the primary point of contact for day-to-day technical issues, manage user lifecycle administration, own the IT onboarding experience for new employees, and maintain and improve office IT infrastructure. You will also assist with systems administration and workflow automation. This position offers a remote-first work environment, unlimited PTO, full healthcare coverage, paid parental leave, and a learning and development budget.

• Provide technical support and troubleshooting for hardware and software issues across Mac and Windows systems.
• Manage user lifecycle administration, including provisioning, deprovisioning, and access management across all systems and services.
• Own the IT onboarding experience for new employees, ensuring a smooth transition from laptop setup to account configuration.
• This position is ideal for a hands-on problem solver who enjoys a mix of hardware and software troubleshooting, user lifecycle management, and maintaining the physical IT infrastructure of a modern office
• Fast-paced, ambiguous environment
• Strong working knowledge of Google Workspace, MDM platforms (e.g
• Strong organizational skills with the ability to manage multiple priorities in a
• Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools
• IT processes and workflows
• Support experiences
• Excellent communication skills with a genuine passion for delivering great
• Proven experience administering macOS at scale, with solid working
• Growth or fast-paced environment
• Knowledge of Windows environments
• 4+ years of experience in IT support and administration, ideally in a high-
• Hands-on experience with automation tools and a track record of streamlining