Business Development Associate

Join our team as a Business Development Associate, where you will lead our seller win-back strategy by re-engaging and reactivating previously churned accounts. You will be responsible for nurturing relationships with former sellers, diagnosing the root causes of their departure, and delivering tailored value propositions to restore their presence on the platform. This role requires strong communication skills, proficiency in Excel and Google Docs, and a proven track record in high-volume outbound calling and account management.

• Lead the seller win-back strategy by re-engaging and reactivating previously churned accounts.
• Drive business development initiatives through high-volume outbound phone outreach and strategic email campaigns.
• Provide clear feedback to management on how to improve pitch materials or sales blockers to ensure sales targets are met.
• The ideal candidate is a persuasive, phone-first communicator, capable of leveraging historical churn data and internal resources to turn past pain points into successful, long-term business partnerships
• Strong time management and organization skills and the ability to prioritize
• Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner
• Proficiency with Excel and Google Docs
• Proven track record of success in high-volume outbound calling and cold-calling environments
• 2+ years account management experience, preferably in an e-commerce environment
• Showcase the ability to influence and educate our Seller community
• Experience with SalesForce and/or other CRM systems
• Experience and/or understanding of a marketplace/e-commerce platform
• Salesforce engagement knowledge a plus
• Luxury goods experience a plus