About The Role

Join Achievers, a leading employee recognition and engagement platform, as a Customer Success Manager II in London. In this role, you will drive strategy, promote product adoption, and implement recognition strategies for our customers. You will establish measurable goals, track implementation activities, and drive usage of the platform. You will also manage a revenue pipeline, lead customer workshops, and provide regular status reports to stakeholders. This position offers a range of benefits, including parental leave top-up, RRSP matching, health benefits, flexible vacation, and opportunities for professional development. - Driving strategy for the Achievers recognition and engagement platform while continuously driving value for customers. - Promoting product adoption, highlighting best practices, and implementing recognition strategies to enhance customer experience. - Managing a revenue pipeline while up-selling and cross-selling within existing programs, and leading customer workshops and training. - If you are passionate about customer success, have a knack for sales and a flare for technology you’ll fit right in! - Strong business acumen and proven ability to influence decision makers in various sizes of organizations - Experience managing a sales pipeline and carrying a sales quota - 5-8 years of account management experience at a software/SAAS company - Bachelor’s Degree - Strong customer-facing skills including expectation management, communication skills, information management - Proficiency with CRMs such as Salesforce or other platforms - Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews - Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience - Experience in preparing and delivering presentations targeted to a senior audience - Individuals who have completed formal sales training through a recognized program

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