Customer Success Manager

Join Achievers as a Customer Success Manager, where you'll act as a trusted advisor and strategic partner to help customers unlock the full business value of our recognition and engagement platform. You'll drive product adoption, identify growth opportunities, and influence expansion by showcasing best practices and measurable outcomes. This role requires strong business acumen, customer-facing skills, and experience in account management at a software/SAAS company. Enjoy a range of benefits, including health coverage, flexible vacation, and opportunities for professional development. - Act as a trusted advisor and strategic partner to help customers unlock the full business value of the Achievers recognition and engagement platform. - Drive product adoption, identify growth opportunities, and influence expansion by showcasing best practices and measurable outcomes. - Work closely with senior stakeholders to design and execute recognition strategies that deliver ROI and support long-term customer retention and growth. - Proficiency with CRMs such as Salesforce or other platforms - Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews - Strong business acumen and proven ability to influence decision makers in various sizes of organizations - Formal sales training through a recognized program - Bachelor’s Degree - Experience in preparing and delivering presentations targeted to a senior audience - 4+ years of account management experience at a software/SAAS company - Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience - Strong customer-facing skills including expectation management, communication skills, information management - Experience managing a sales pipeline and carrying a sales quota