Senior Director of Customer Success (NEU & ROW)

Join our international team as the Senior Director of Customer Success for NEU and ROW. In this role, you will lead a regional organization, drive our expansion strategy, and maintain a strategic presence in customer relationships. You will also design and execute regional customer success strategies, drive operational excellence, and represent the NEU and ROW customer voice within the organization. This position offers flexible working hours, stock options, and extensive healthcare plans.

• Lead and develop the NEU and ROW Customer Success organization, including team leads and Customer Success Managers supporting mid-market and enterprise customers.
• Drive the expansion strategy across existing and emerging markets, identifying growth opportunities and building sub-regional plans to achieve results.
• Design and execute regional Customer Success strategies that align with global objectives and adapt to market needs, driving operational excellence through scalable processes.
• You’ve managed managers and led distributed teams of 10 or more people
• Confident and clear communicator with proven success in executive-level discussions
• Previous experience supporting customers in the Middle East and APAC regions would be beneficial
• Collaborative leader who inspires trust, challenges constructively, and builds an inclusive, high-performance culture
• Experience scaling teams and building operational frameworks that drive efficiency and measurable outcomes
• You’re fluent in English; Spanish or French is a nice bonus
• Proven ability to operate at both a strategic and hands-on level, including managing key customer relationships directly
• You have experience leading a team book of business of at least $25M ARR and a track record of hitting ambitious GRR and NRR targets
• 10+ years in Customer Success, Account Management, or a similar customer-facing leadership role within B2B SaaS
• You’re comfortable with a hybrid work model, spending two days per week in our London office
• We understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply