Senior Customer Success Manager

Join InMobi as a Senior Customer Success Manager, where you'll become a trusted advisor to our partners, guiding them through the onboarding process and ensuring their long-term success with our platform. You'll work closely with various teams, maintain communication with partners, and proactively identify and resolve issues. This role requires a passion for customer relationships, strong communication skills, and a deep understanding of the AdTech and MarTech industries.

• Assurer l'expérience d'intégration client de bout en bout, en fournissant des conseils techniques et en aidant les partenaires à comprendre comment tirer le meilleur parti des fonctionnalités de la plateforme.
• Maintenir une communication constante avec les partenaires, en les tenant informés des nouvelles versions de produits, des mises à jour de performance et des revues commerciales trimestrielles.
• Agir en tant que point de contact principal pour le dépannage, les questions liées à la plateforme et la résolution de problèmes, en traduisant des concepts techniques complexes en conseils clairs et exploitables.
• You’re a builder at heart who thrives in entrepreneurial environments, adapts quickly to shifting priorities, and brings a natural curiosity and problem-solving mindset to everything you do
• You’re passionate about nurturing relationships and genuinely customer-obsessed — someone who proactively identifies opportunities to optimize partner performance and maximize platform value
• Demonstrated ability to work cross-functionally with Product and Engineering teams
• 5+ years of experience in Customer Success, Technical Account Management, Account Management, or a related field
• A track record of driving customer retention, platform adoption, and measurable long-term success
• Excellent communication and stakeholder management skills, with the ability to translate technical concepts into clear, customer-friendly language
• Proven experience onboarding and supporting customers on technology-driven products
• Comfortable operating in ambiguity: you demonstrate strong ownership and accountability, are deeply solutions-oriented, and proactively identify and address challenges rather than waiting for direction
• Strong understanding of AdTech, MarTech, digital advertising, or SaaS platforms, with a genuine grasp of the nuances and evolving solutions within the industry ecosystem