Complaints Officer

Join Lendable, a fast-growing fintech company on a mission to revolutionize credit and savings. As a Complaints Officer, you will investigate and resolve complex customer interactions, build relationships with customers and other departments, and contribute to the continuous improvement of our service. You will have experience in resolving complaints within a regulated environment, strong problem-solving skills, and a good understanding of FCA regulations. Enjoy flexible working, health coverage, retirement savings plans, and more.

• Investigate and resolve complex customer complaints, ensuring fair and objective decisions.
• Build relationships with customers and other departments to understand customer friction points.
• Provide valuable insights to the business to improve and grow based on feedback from complaints.