Complaints Team Leader

Join Lendable, a fast-growing fintech company on a mission to revolutionize credit and savings. As a Complaints Team Leader, you will manage and develop a team of Complaints Officers, ensuring high standards of customer service and driving process improvements. You will have the opportunity to make a significant impact on the company's success and be part of a dynamic and innovative team.

• Directly manage, support and develop a team of Complaints Officers, ensuring they achieve individual and group KPIs and high standards in line with FCA regulations.
• Champion the use of AI models and data analytics within the team, using these tools to allocate workloads, identify efficiency opportunities, and deliver actionable insights.
• Regularly review management information and team outputs, using data to monitor trends, proactively identify possible issues, and fuel continuous improvement both in customer outcomes and operational processes.