Customer Service Specialist - US Cards

Join Lendable, a fast-growing fintech company on a mission to help people get credit and save money. As a Customer Operations Executive, you will play a key role in defining and managing critical operational processes, interacting directly with customers, and coordinating across internal teams and external partners. You will have the opportunity to work in a dynamic environment, take ownership of your work, and make a real impact on the company's success.

• Interacting directly with customers via phone, email, and chat to answer questions and resolve issues.
• Coordinating across internal teams and external partners to drive the success of the US Cards program.
• Identifying and recording customer dissatisfaction against Lendable's processes and responding appropriately to achieve complaint resolution.