Head of Complaints

Join Lendable, a rapidly growing fintech company on a mission to revolutionize consumer finance. As the Head of Complaints, you will lead the strategic direction of our complaints department, drive performance, and foster a culture of continuous learning and improvement. You will also be responsible for regulatory compliance and stakeholder management. This is a high-impact leadership role that offers the opportunity to make a significant difference in the company and the industry.

• Lead the Complaints Department by setting strategic direction and objectives, ensuring quality across all service lines.
• Oversee a high-performance team with a focus on productivity, efficiency, and consistency, while fostering a growth culture.
• Continuously review and optimize complaints processes, lead root cause analysis, and leverage technology to enhance resolution speed.