Team Lead - US Operations

Join Lendable, a fast-growing fintech company on a mission to revolutionize credit and savings. As a Team Lead in Customer Operations, you will lead and develop a team of front-line agents, drive performance and continuous improvement, and ensure compliance and risk management. You will have the opportunity to make a significant impact on the company's success and work in a dynamic and innovative environment.

• Lead, coach, and develop a team of approximately 10 front-line agents responsible for delivering exceptional service and support to US customers.
• Monitor and analyze a variety of data sources to assess individual and team performance, identify trends, performance gaps, and opportunities for improvement.
• Dedicate up to 30% of your time to reviewing customer and team interactions to identify process pain points and improvement opportunities.