IT Support Specialist (Part-Time)

Join our team as a part-time IT Support Specialist in Toronto. You'll be responsible for end-user support, system hygiene, and AV reliability. This hands-on role involves onboarding new hires, managing AV technology, providing Tier 1-2 support, and experimenting with automation tools. Enjoy benefits like stock options, paid parental leave, and medical insurance.

• Focusing on end-user support, system hygiene, and AV reliability to ensure every employee has the tools they need.
• Leading new hire tech onboarding and offboarding processes, managing and maintaining AV and conference room technology.
• Monitoring the internal ticketing system, providing timely Tier 1–2 support across macOS, Windows, SaaS platforms, and network issues.
• Demonstrated curiosity around emerging tech and AI-driven support tooling
• Knowledge of macOS, Windows, and SaaS ecosystems (Google Workspace, Slack, Zoom, etc.)
• 0-2 years of IT support or helpdesk experience, ideally in a hybrid or in-office environment
• Hands-on experience with MDM tools (Kandji, Intune), hardware setup, and asset tracking systems
• Exceptional organizational skills and service orientation
• Experience comes in many forms—so if you're excited about this role, even if you don’t meet 100% of the qualifications, we encourage you to apply!