Customer Success Specialist (EU, Mandarin Speaking)

Join Spreetail, a fast-growing e-commerce company, as a Customer Success Specialist. In this role, you will support the Account Management Team in delivering exceptional customer experiences and driving performance. You will handle day-to-day operations, serve as a key point of contact for escalations, and identify process gaps to improve service quality. This position offers a range of benefits, including health insurance, paid time off, a flexible work policy, and opportunities for personal growth and community involvement.

• Gérer les opérations quotidiennes telles que la gestion des commandes, la coordination des livraisons, les retours et les réexpéditions, et le maintien des données clients.
• Servir de point de contact clé pour les escalades des partenaires de la plateforme, en veillant à la résolution rapide et de haute qualité des problèmes.
• Identifier les lacunes dans les processus au sein de l'équipe et aider à développer et à mettre en œuvre des initiatives pour améliorer continuellement la qualité du service.
• Communicate fluently in both Mandarin and English (written and spoken) to effectively engage with partners and internal stakeholders
• Collaborate cross-functionally to drive results, ensure alignment, and hold team members accountable for performance
• Experience in strategic operations, outbound/inbound transportation, fulfillment operations
• Thrive in a fast-paced environment by staying highly organized, adapting quickly to change, influencing others, and managing multiple priorities effectively
• Apply strong attention to detail and analytical skills to interpret data accurately and inform decision-making
• Proactively identify business opportunities and independently drive initiatives that improve performance and outcomes