Senior IT Engineer

Join Wpromote as a Senior IT Engineer, where you will be a key technical anchor on the IT team, owning the systems and platforms that power the company's day-to-day operations. You will lead the administration and architecture of core IT systems, drive technical project execution, resolve complex technical escalations, leverage AI to drive outcomes, provide on-site IT leadership, drive support ticket queue excellence, strengthen IAM and access governance, and build documentation and knowledge. Enjoy benefits such as half-day Fridays, multiple medical plans, 401(k) with company matching, unlimited PTO, and more.

• Assurer la gestion et l'architecture des systèmes informatiques clés, y compris Google Workspace, MDM et les plateformes d'identité.
• Diriger l'exécution de projets techniques, en définissant la voie à suivre, en conduisant l'exécution et en communiquant les progrès.
• Servir de point d'escalade senior pour les problèmes techniques complexes, en collaborant avec l'équipe pour résoudre les défis techniques.
• The ideal candidate brings deep expertise in Apple/Mac environments, Google Workspace, MDM, and modern identity platforms, and is energized by both hands-on engineering and partnering across the team to elevate IT as a whole
• Deep expertise in Apple/Mac environments, including macOS configuration, troubleshooting, and lifecycle management
• Strong networking and documentation skills, including Wi-Fi/VPN/DNS troubleshooting and clear technical writing
• Hands-on experience supporting Mac-first, Google-centric environments at scale, with the ability to navigate complexity across systems, integrations, and end-user needs
• Direct working knowledge of A/V and conference room technology troubleshooting experience (Google Meet, displays, microphones, soundbars)
• SSO and identity platform experience, including Okta, Rippling, or similar identity providers, with working knowledge of provisioning, authentication, and access governance
• Advanced Google Workspace administration experience, including directory management, group structure, security policies, shared drives, and integrations
• 4+ years of hands-on IT engineering experience in a professional environment, with a track record of owning systems and technical projects end-to-end
• Security awareness, including familiarity with FileVault, MFA, MDM compliance, and endpoint protection best practices
• Demonstrated use of AI tools to drive measurable outcomes, with specific examples of time savings, cost reduction, or process efficiency
• Hands-on MDM platform experience (Jamf, Mosyle, Kandji, or equivalent), covering device enrollment, configuration profiles, compliance policies, and fleet health
• Exposure to SOC 2 or similar compliance frameworks, with an understanding of how IT supports security and audit readiness
• The ability to operate with 70%+ autonomous decision-making on technical matters and brings sound judgment to systems-level architecture and design choices
• Strong communicator with the ability to take direction, drive technical work autonomously, surface blockers early, and partner effectively across the team
• People management experience: while this role is scoped as a senior individual contributor, candidates with prior experience leading or developing IT teams will be considered for expanded scope
• Industry certifications (Jamf Certified Admin, Apple Certified Support Professional, Google Workspace Admin, Okta Certified Professional)
• ITIL certification or experience operating in ITIL-aligned environments
• Scripting or automation experience (Bash, Python, AppleScript) for systems administration and workflow optimization
• Experience evaluating, selecting, and implementing new IT vendors or platforms
• Bachelor's degree in IT, Computer Science, or related field, or equivalent experience