Principal Technical Program Manager (Toast IQ)

Join Toast, a technology company dedicated to helping restaurants and local businesses succeed in a digital world. As a Principal Technical Program Manager for Toast IQ, you will design and run the monthly release engine, set and hold the bar on platform readiness, and coordinate go-to-market efforts. You will work across product, engineering, marketing, support, and finance, and establish operating rhythms, governance structures, and cross-functional alignment mechanisms. This role requires 12+ years of technical program management experience, strong written communication skills, and familiarity with AI/ML systems.

• Design and run the monthly release engine end to end, set and hold the bar on platform readiness, and coordinate go-to-market.
• Engage credibly with engineering teams on architecture, dependencies, and technical risk. Own the dependency and risk map.
• Establish the operating rhythms, governance structures, and cross-functional alignment mechanisms that keep multiple engineering teams moving toward a shared cadence.
• Experience managing cross-org dependencies and aligning teams you don't control
• Demonstrated ability to build repeatable operating models. You've built the system, not just run projects inside someone else's system
• Technical fluency sufficient to engage meaningfully with engineers on architecture, dependencies, and risk: you can identify when a technical assumption is wrong before it becomes a launch problem
• Strong written communication; you can translate complex program status and risk into a clear narrative for senior leadership
• Track record of owning cross-functional programs end to end — not just coordinating them — from design through launch, across teams with competing priorities
• 12+ years of technical program management working directly with software engineering teams
• Experience with AI/ML systems, agentic architectures, or applied AI programs
• Experience standing up a recurring multi-team release cadence on a platform serving multiple product lines
• Vertical SaaS, SMB, or restaurant/hospitality technology experience
• BA/BS in a technical discipline, or equivalent practical experience
• Familiarity with usage-based or consumption pricing models