Senior Principal Software Engineer (Go To Market)

Join Toast, a leading restaurant technology platform, as a Senior Principal Software Engineer for GTM Experiences. In this role, you will define and drive the multi-year technical strategy for the GTM Experiences line of business, ensuring alignment with company goals and long-term customer experience outcomes. You will lead architectural direction for critical platform capabilities, evaluate and de-risk major technical investments, and partner with various teams to translate strategic goals into scalable technical solutions. Additionally, you will provide technical leadership and mentorship to senior engineers and influence technical direction across multiple teams and functions.

• Definir y dirigir la estrategia técnica a largo plazo para las experiencias de GTM, asegurando la alineación con los objetivos de la empresa y los resultados de la experiencia del cliente.
• Liderar la dirección arquitectónica para capacidades críticas de la plataforma que apoyan las experiencias del cliente y del agente, incluyendo infraestructura de centros de contacto y sistemas de soporte asistidos por IA.
• Establecer principios arquitectónicos y estándares de ingeniería que apoyen la escalabilidad, flexibilidad y velocidad a largo plazo de la plataforma.
• Experience working on customer experience platforms, workflow systems, or other complex operational software environments is strongly preferred
• Demonstrated experience defining technical strategy or architecture for complex platforms spanning multiple systems and teams
• Strong systems thinking and platform design experience, with the ability to connect individual services and tools into coherent technical ecosystems
• Experience influencing technical direction across teams and collaborating with product, design, and operational partners to deliver meaningful business outcomes
• Strong communication skills and the ability to articulate complex technical ideas clearly to both technical and non-technical stakeholders
• Proven ability to lead high-impact architectural decisions and guide organizations through complex technical transitions
• 10+ years of experience in software engineering, with a strong background building and evolving large-scale distributed systems and customer-facing platforms
• A track record of mentoring senior engineers and raising the engineering bar within an organization