Senior Software Engineer (Care Experience)

Join Toast, a leading restaurant technology platform, as a Senior Software Engineer on the Care Experience team. In this role, you will build the systems and tools that support our care agents in assisting restaurants. You will drive the migration to a new omnichannel contact center platform and create a unified system for agents to access customer data, account context, device state, case history, and operational tools. You will own projects end-to-end, improve system performance and reliability, and partner closely with product, care operations, and engineering teams. This role offers a clear, tangible impact on how support is delivered at scale.

• Conduire le développement de bout en bout des outils pour les agents de support, en possédant l'ensemble du cycle de vie et en itérant en fonction des retours des agents.
• Construire et faire évoluer les intégrations entre la plateforme de centre de contact et les systèmes backend de Toast, permettant un accès en temps réel aux données client.
• Assurer la fiabilité et la performance des outils critiques pour les agents, en veillant à ce qu'ils restent rapides et disponibles dans un environnement de support toujours actif.
• Strong focus on reliability and operational excellence, with an understanding of how system performance impacts business outcomes
• Familiarity with modern AI-assisted development tools (e.g., Cursor, Claude, MCP servers)
• Experience integrating with third-party platforms or vendor systems, including working within external constraints and evolving APIs
• Self-starter who takes ownership of problems, builds relationships across teams, and drives work forward even when requirements are evolving
• Proven ability to own complex systems or features end-to-end, from design through production and iteration
• Comfortable partnering closely with operations or internal teams to understand workflows and translate them into effective technical solutions
• 5+ years of software engineering experience, with a strong track record building and operating production systems using Java, Kotlin, or other object-oriented languages