Customer Success Manager (SMB)

Join Zocdoc as a Customer Success Manager (SMB) and be the driving force in helping existing providers maximize their performance and experience on the platform. You will work closely with sales and operations teams, drive practice performance, and be an expert on Zocdoc's product. The role requires strong communication skills, attention to detail, and the ability to manage multiple projects simultaneously. Benefits include 100% paid employee health benefits, vacation and parental leave packages, and a corporate wellness program.

• Maximizing the performance and experience of existing Zocdoc providers on the platform.
• Understanding practice goals, upselling additional products and features, and offering solutions to drive booking volume.
• Driving practice performance by effectively communicating feature value, handling objections, and increasing buy-in.
• Passionate about ensuring provider satisfaction by conducting client meetings to understand a practice’s goals and pain points in order to drive feature adoption, utilization, and retention
• Actively seeking out feedback from sales leadership to adapt and implement improved sales strategies and processes
• Motivated by learning and can quickly grasp and apply new ideas & solutions
• Personally driven by building fast relationships with key stakeholders and decision makers in order to instill trust to see strong results
• Able to have challenging conversations in order to advise, influence others and handle objections effectively
• Personally motivated by driving KPIs that are attached to a monthly commission plan
• Able to balance sales conversations with project management, working with internal stakeholder teams while being consultative in your decision-making
• Stellar communication and interpersonal skills
• A high level of problem-solving and issue-resolution skills
• Ability to think on your feet and thrive in a dynamic, start-up environment
• Strong attention to detail, highly organized, and a quick, curious learner
• Bachelor’s degree or equivalent
• 1-2 years of professional experience in an SDR, business development, customer success or account management role