Technical Support Engineer (Statsig)

Join Amplitude as a Technical Support Engineer, where you'll provide enterprise-level support to our customers, leveraging your specialized knowledge and skills to diagnose, troubleshoot, and resolve issues. You'll work closely with Customer Success Managers, create and update documentation, and develop and improve support processes. Enjoy a generous benefits package, including flexible vacation time, wellness stipends, and equity options.

• Provide enterprise-level technical support to customers, leveraging specialized knowledge to diagnose, troubleshoot, and resolve issues.
• Collaborate cross-functionally with Product and Engineering teams to advocate for customers and ensure a high-quality experience.
• Drive resolution of challenging support tickets, ensuring compliance with service level agreements and contributing to the improvement of support processes.
• Experience with using SDKs and APIs, experimentation, stats, or data science
• Comfort interpreting and explaining statistical outputs to customers with varying levels of technical sophistication
• Passion about analytics and the problems they solve
• Track record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate
• Familiarity with Support tools such as Zendesk, Intercom, Confluence, and Linear
• The ability to present yourself with professionalism, friendliness, and a willingness to assist
• Natural curiosity and are a problem solver
• Completed your Bachelor’s Degree
• Experience working with data pipelines or warehouse ingestion (e.g. Snowflake, BigQuery, or similar) — including debugging data freshness and backfill issues
• Ability to reason through metric design issues including outlier handling techniques such as winsorization, and their effect on experiment results
• Ability to learn and explain a technical product or concept
• Familiarity with statistical experimentation concepts; A/B testing, p-values, confidence intervals, and sequential testing methods (e.g. SPRT)