Product Analyst (Customer)

Join Shiftsmart as a Product Analyst (Customer) and play a key role in driving meaningful outcomes through data analysis. You will work closely with internal teams and customers, transforming raw data into reliable datasets, owning customer-facing reporting and analytics, supporting scalable analytics and forecasting, managing production planning and operational support, and collaborating cross-functionally. The ideal candidate has strong experience with SQL, an understanding of a scripting language, and 2-5+ years of experience in an analytical role.

• Collaborer avec les équipes internes et les clients pour utiliser les données propriétaires afin de générer des résultats significatifs.
• Transformer les données brutes en ensembles de données bien structurés et fiables pour aider à la prise de décision.
• Gérer et assurer des mises à jour précises des plans de production et des données opérationnelles pour renforcer la fiabilité des prévisions.
• Clear communicator: You are an excellent writer (memos, slides) and excel at making the complex simple to empower decision-making
• Technical skills: You have strong experience with SQL and an understanding of a scripting language like Python or R. Preferably experience with Git
• Highly organized: You think in systems and process, relish bringing structure to ambiguity, ruthlessly prioritize, and feel organization is second nature to you
• Problem solver: You thrive working through and solving complex problems, quickly learn and adapt to new situations, and synthesize the abstract into the concrete
• Analytically-minded: You have 2-5+ years experience in an analytical role (e.g. data analyst, bizops, business intelligence), and ideally in startups
• Influence: You effectively partner with others to get things done even without formal authority