Head of People Operations

Join Kooth, a leading digital mental health platform, as the Head of People Operations. In this role, you will lead and evolve the People Operations function across the UK and US, shaping a seamless employee experience and using people data to strengthen business performance. You will oversee HR systems, payroll accuracy, benefits administration, and health and safety compliance. Additionally, you will lead a team of People Operations Generalists and ensure the team has the skills and resources to meet changing business needs.

• Lead and continuously evolve the People Operations function across the UK and US, building consistent, efficient, and compliant practices that support the organization.
• Develop and deliver the People Operations strategy, ensuring it supports business objectives, growth, and employee experience across the UK and US.
• Own the HRIS (Rippling) and key People systems across the UK and US, acting as the subject matter expert, and continuously improve user experience and adoption of HR systems.
• CIPD or SHRM accreditation is required
• High levels of adaptability, flexibility, resilience, and attention to detail
• Experience working with Rippling is highly preferred
• Excellent communication and presentation skills, with the ability to translate complex information into clear, practical guidance
• Strong people data and reporting capability, with experience identifying and communicating trends across areas such as attrition, absence, performance, and engagement
• Strong project management, strategic thinking, and prioritisation skills, with the ability to manage competing demands
• Strong knowledge of UK and US employment law, regulatory requirements, data governance, and payroll controls
• Experience using automation and AI to simplify processes, improve efficiency, and reduce manual work
• Proven experience leading a People Operations function and developing high-performing teams
• Experience supporting employees and leaders across both the UK and US, with the ability to work effectively across teams and time zones
• Strong experience owning and managing HR systems, including HRIS implementations, automation, and continuous process improvement
• Strong stakeholder management and cross-functional collaboration skills
• Experience designing, reviewing, or managing employee benefits and reward programmes using relevant market data