Account Manager

Join our team as a mid-level Account Manager, where you'll be the primary point of contact for our existing B2B customers. In this role, you'll provide exceptional customer service, troubleshoot and resolve account issues, and proactively check in with accounts to monitor satisfaction and identify growth opportunities. You'll also maintain accurate account records, coordinate with cross-functional teams, manage renewals, and provide feedback on ways to improve the customer experience.

• Serve as the day-to-day point of contact for a portfolio of existing B2B accounts, owning the relationship post-sale.
• Field and respond to inbound customer emails and phone calls promptly, professionally, and with a VIP-level of service.
• Proactively check in with accounts to monitor satisfaction, flag risk, and identify opportunities for account growth or upsell.
• A service-first mindset with strong problem-solving instincts and follow-through
• Excellent written and verbal communication skills — comfortable on the phone and in email with business clients
• Calm, patient, and solutions-oriented under pressure
• 2–4 years of experience in account management, customer success, client services, or a similar customer-facing B2B role
• Experience in telecom, wireless, or a related industry is a plus, but not required
• Comfortable working with CRM and support ticketing tools
• Highly organized and able to manage multiple accounts and priorities simultaneously