Sales Lead - Outbound Contact Centre

Join The Economist, a leading source of analysis on international business and world affairs. As the Sales and Retention Lead for Customer Engagement Centres, you will be responsible for delivering customer retention activity through our outsourced contact center partner. This role involves leading outbound telemarketing sales activity, supporting inbound sales, and driving sales performance and quality assurance. You will spend regular time on-site at the contact center and collaborate on various activities to drive excellence in sales performance and quality.

• Lead the successful delivery of the outbound telemarketing sales activity and achieve agreed targets.
• Develop and deliver new testing and activity to support the outbound strategy, and proactively drive sales performance.
• Manage the quality process and ensure the contact centre partner is fully calibrated with requirements.