Solutions Engineer

Join IANS as a Solutions Engineer, where you'll be responsible for the technical aspects of our IANS MCP connector. This role involves running demos, building proof-of-concept work, onboarding clients, and providing ongoing support. You'll work closely with the Senior Solutions Architect, Account Executives, and Account Managers, and will have the opportunity to learn quickly and take on a variety of tasks. The position is hybrid, based in our Boston office, and offers a range of benefits including health coverage, a 401(k) program, and volunteer opportunities.

• Run technical discovery and build tailored demos for prospects, partnering with Account Executives on scoping and follow-up.
• Lead installation and onboarding for new clients: configuring IANS MCP connections, entitlements, and data scope, and validating the integration end-to-end before go-live.
• Own connector troubleshooting for whichever client needs it, coordinating directly with Engineering on anything that needs a fix upstream and looping in the Senior Solutions Architect for the trickier cases.
• A generalist's instinct: comfortable owning varied, ambiguous work across the full lifecycle without a fixed playbook to follow
• 2–4 years in a technical, customer-facing role — sales engineering, technical account management, IT/security support, implementation, or similar
• Basic working knowledge of APIs and integration patterns (REST, OAuth, webhooks), or a fast learner's ability to pick this up quickly
• Comfort in customer-facing conversations, including with technical and non-technical stakeholders
• Strong attention to detail and documentation habits — you can follow a runbook precisely and help improve it
• Genuine interest in AI systems and dedicated, hands-on experience using AI tools day to day — including real experience using Claude — with a willingness to build deeper fluency in tool use and agent-tool protocols like MCP on the job
• Exposure to the Claude Agent SDK, MCP servers, or other LLM application frameworks
• Prior experience in a SaaS onboarding, implementation, or technical support role
• Exposure to cybersecurity concepts, or experience supporting security products or security teams