Customer Success Manager (Nordics, SaaS B2B)

Join our London team as a Customer Success Manager for the Nordics. In this role, you will build and nurture strong relationships with clients, manage a portfolio of accounts, and drive product adoption. You will work closely with internal teams and directly with clients to ensure their success on our platform. This is a great opportunity for those with experience in SaaS customer success or account management who are eager to grow in a collaborative environment.

• Establish and maintain strong, long-term relationships with clients, acting as a trusted partner to ensure ongoing satisfaction and success.
• Manage a portfolio of client accounts, balancing proactive account management with responsive day-to-day support, and ensuring customers are renewal-ready.
• Collaborate with internal teams and directly with clients to translate their needs into actionable outcomes, ensuring smooth project execution.
• Excellent communication and relationship building skills
• Role 2: Swedish fluency is strongly preferred (a significant advantage)
• Role 1: Norwegian business-level fluency is mandatory
• Exposure to marketing teams or marketing technology platforms (not required but beneficial)
• 2-3 years of experience in a Customer Success or Account Management role in a SaaS company
• Languages: Fluent English is required for all candidates. We are currently hiring for two CSM roles:
• Pro-activity, curiosity and an eagerness to learn - comfortable asking questions and proposing new ideas
• High levels of organisation and confidence in managing multiple priorities and customer needs