Lab Support Engineer (Linux & Windows)

Join Graphcore as a Lab Support Engineer, where you'll provide day-to-day support to internal customers and external collaborators in hybrid Linux & Windows environments. You'll be responsible for logging and solving support requests, handling and maintaining Linux and Windows-based systems, managing a fleet of servers, and detailing solutions in an internal knowledge base. Enjoy a flexible work-life balance, private medical insurance, pension, income protection, and opportunities for progression and wellbeing support.

• Provide day-to-day support to internal customers and external collaborators in on-prem Hardware Labs and Silicon development projects in hybrid Linux & Windows environments.
• Handle and maintain Linux-based systems, provide support for Windows-based systems, and manage a fleet of servers.
• Log and solve support requests face-to-face & via ticketing system, providing L1&L2 support.
• Familiarity with desktop and server hardware, BMCs, Out-of-Band networks, firmware & BIOS upgrades, PDU, rack mounts
• Managing Infrastructure-as-Code using Puppet, Ansible, or similar
• Excellent communication and customer service skills
• Good understanding of troubleshooting principles and methodical problem-solving
• Strong Linux administration skills in Debian & RedHat derivatives
• Good Windows administration skills
• Good networking skills such as VLANs, VPNs, Wi-Fi, routing, subnetting
• Experience with identifying network/storage/CPU/RAM bottlenecks across complex workloads
• Experience with various monitoring solutions and stack (e.g. Zabbix/Prometheus/Grafana Mimir/Open Telemetry)
• Experience in managing web servers, load-balancers, reverse-proxies (e.g.: ha-proxy, nginx)
• Proficiency with containerisation frameworks and orchestration (e.g.: Docker/containerd/Kubernetes)
• Python programming skills, with the ability to write code to interact with APIs, process data, and build small applications