IT Director

Join Tecovas, a rapidly growing retail company, as the IT Director. In this role, you will lead and scale our Corporate and Retail IT functions, own the strategy and operations for all technology that powers our corporate office and retail stores, and manage the IT team. You will also be responsible for IT security policies, compliance, and audit management, as well as driving the IT roadmap and budget. This position requires a minimum of 10 years of progressive IT leadership experience, including direct ownership of both corporate and retail technology environments.

• Lead the Corporate IT strategy and execution, including identity and access management, endpoint management, networking, AV and conferencing, helpdesk operations, and day-to-day technology support for the corporate team.
• Lead the Retail IT and Technology strategy and execution across our 70+ store fleet, including POS uptime and support, store networking, back-of-house hardware, RFID infrastructure, and the technology playbook for new store openings.
• Build, manage, and develop the IT team, including the Corporate IT Manager and Retail IT Manager and their respective teams. Coach managers, set the bar for service quality, and grow the bench underneath you.
• 10+ years of progressive IT leadership experience, including direct ownership of both corporate and retail technology environments
• Demonstrated experience leading audit cycles as the senior IT point of contact, including SOX or PCI engagements
• Experience leading IT through a significant company growth or transformation phase, particularly one that required new levels of rigor in controls, audit, and governance
• Experience managing and developing IT managers and their teams in a multi-site retail business
• Strong working knowledge of modern IT tooling across identity, endpoint, networking, and helpdesk
• Track record of building and maintaining IT security policies, governance frameworks, and compliance programs
• Experience supporting a large retail fleet of 50+ stores, including new store openings, POS environments, and store networking at scale
• Experience standing up AI governance programs or leading AI tooling rollouts at scale
• Familiarity with our stack, including Unifi, Okta, Shopify POS, Nedap RFID, and NetSuite
• You are calm under pressure. When systems go down, you bring structure, not noise
• You communicate clearly with non-technical audiences. You can sit with a store manager, a CFO, or an engineer and meet each of them where they are
• You can lead through other leaders. You coach your managers, set clear expectations, and create the conditions for your team to do their best work
• You see technology as a service to people, not the other way around. You understand that the goal of retail technology is to free our store teams to do what they do best, take care of customers
• You are deeply organized. You can hold a 12-month roadmap, an audit schedule, and the Friday helpdesk queue in your head at the same time
• You are AI fluent and leaning in. You actively use AI tools in your own work, stay current as the landscape evolves, and have a clear point of view on how IT leaders should operate in an AI native world
• You have a high bar for service quality. You believe great IT is invisible when things are working and decisive when they aren't
• You are a builder and an operator. You are comfortable setting strategy and equally comfortable rolling up your sleeves when the moment calls for it