Agent Experience Designer, Voice (Multilingual)

Join Sierra, a company dedicated to creating a platform that enhances customer experiences through AI. As an Agent Experience Designer for Voice, you will be responsible for driving multilingual launches in EMEA, running voice selection and improvement loops, conducting scalable voice design and selection sessions, creating regional best practices, and setting the bar for great EMEA voice. You should have at least 3 years of experience in experience or conversation design, strong regional and multilingual instincts, and the ability to handle multiple customer contexts simultaneously.

• Drive multilingual launches in EMEA, coordinating language launches, quality checks, and ongoing iteration.
• Run voice selection and improvement loops, evaluating providers and voices for regional needs, and pushing improvements.
• Conduct scalable voice design and selection sessions, running high-touch sessions for strategic customers.