About The Role

Join Sierra, a company dedicated to creating a platform that enhances customer experiences through AI. As a Support Engineer, you will play a crucial role in helping customers succeed with our Agent OS, building the support function from scratch, and growing the team globally. You should have a passion for debugging, helping people, and an engineering mindset. Enjoy a range of benefits, including flexible paid time off, medical and dental benefits, and a retirement plan.

Assister les clients dans l'utilisation d'Agent OS, en résolvant les problèmes techniques et en fournissant des solutions claires.
Concevoir et construire la fonction de support, y compris les systèmes, les outils et l'automatisation qui la soutiennent.
Identifier les tendances dans les problèmes des clients et proposer des améliorations au produit et à l'expérience des développeurs.

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