Enterprise Customer Success Manager

Join Guesty, a dynamic and impact-driven company, as an Enterprise Customer Success Manager. In this role, you will own a portfolio of enterprise and strategic accounts, driving revenue growth, deepening SaaS product adoption, and protecting gross retention. You will build and maintain executive relationships, manage escalations, and collaborate with internal teams. This position is based in Madrid, Barcelona, Valencia, or the UK, with Barcelona-based candidates required to work from the office twice a week.

• Responsable de la gestión de una cartera de cuentas empresariales y estratégicas, asegurando el crecimiento de los ingresos y la adopción de productos SaaS.
• Impulsar las ventas adicionales y cruzadas de SaaS en su cartera, y ser responsable de alcanzar los objetivos de ingresos recurrentes de expansión.
• Construir y mantener relaciones ejecutivas multifuncionales, posicionándose como un asesor de confianza para sus clientes.
• Data-driven: uses CRM and product data to drive conversations, not just gut feel
• Demonstrable track record of owning and closing upsell and expansion revenue — not just supporting it
• Structured communicator — written and verbal. Able to distil complexity into a clear recommendation or ask
• Barcelona-based candidates must work from the office twice a week; all other locations mentioned are fully remote
• Churn instinct: reads account health signals early and acts before the red flag is visible to everyone
• 5+ years in enterprise Customer Success, Account Management, or a commercial AM role in a SaaS environment
• Strong commercial acumen: comfortable in conversations about ROI, unit economics, and business impact
• Collaborative by default — builds internal relationships as deliberately as external ones
• Experience managing complex, multi-stakeholder accounts at senior level (Director / VP / C-suite)
• Must be based in Madrid, Barcelona, Valencia, or the UK
• Experience in property management, travel-tech, hospitality SaaS, or a platform with complex integrations
• Familiarity with Salesforce, Zuora, or similar CRM and billing systems
• Exposure to payments or fintech products as part of a broader SaaS portfolio
• Experience operating in a high-growth, scaling environment where process is still being built